Host and Hostess
4 weeks ago
Squeeze Massage is a rapidly growing company that values innovation and teamwork. As a Front Desk Manager, you will play a vital role in shaping the guest experience and driving business success.
About You
- You are experienced in managing front-of-house operations for high-volume retail service businesses, exceptional with technology, and acutely aware of your surroundings.
- You are obsessed with over-the-top, first-class guest service and thrive in ensuring an amazing experience for anyone and everyone who walks through your doors.
- Words that describe you include: energetic and detail-oriented. You have a hospitality orientation, are gracious and patient, and warm in nature with strong communication skills.
The Role
- Check in and greet guests with a warm and friendly welcome
- Provide over-the-top, exceptional guest service
- Ensure front of house and guest lounge is maintained to Squeeze standards
- Expert at all things app-related Squeeze's experience is digital end-to-end, so you'll assist guests with downloading our app, setting up their account, booking appointments, becoming a member, completing their appointment, and so much more
- Resolve guest issues in the shop
Benefits
- Competitive hourly rate ($18-$22)
- Health benefits (including vision & dental) and 1-week paid vacation for employees who work just 32 hours or more
- Paid Sick Leave
- 1 free Mid Squeeze (50-minute massage) a month
- At Squeeze, all add-ons are complimentary. That means no quotas or upselling
- Annual performance raises ($1/year)
- Flexible schedules
- Responsive, empathetic, and understanding Management providing on-site leadership
- A revolutionary, feel-good culture (including snacks to keep you fueled, points from peers redeemable for gift cards, and branded swag)
- Quarterly paid training: we bring in an outside speaker to train on everything from mindfulness meditation to personal finance, all in the interest of helping our team members grow
- Nurturing, supportive environment, no matter where you're at in your career
- Leadership and career advancement opportunities in management and training
- Team-building offsites
- Feel-good partnership with Canine Companions (for every membership sold, we donate a day of canine support to a person with a disability)
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