Service Engineer

2 weeks ago


Oak Park, Illinois, United States Shively Diversified Management Services Full time
Job Overview

Shively Diversified Management Services is seeking a skilled Service Engineer to join their team. As a key member of the team, you will be responsible for resolving customer issues, exceeding expectations, and providing exceptional customer service.

Key Responsibilities:

  • Utilize technical expertise to resolve customer complaints and concerns
  • Engage with clients, engineers, and technicians to ensure seamless communication and collaboration
  • Respond promptly to customer service requests and concerns
  • Conduct regular equipment and machinery checks, implement preventative maintenance measures, and provide training on safe and correct usage
  • Develop and present recommendations for new features and improvements to customers and internal teams
  • Prepare and submit regular reports summarizing customer interactions, discoveries, and solutions

Requirements:

  • Bachelor's degree in engineering or relevant experience in the automotive industry
  • Strong understanding of GD&T, ability to read and interpret blueprints, drawings, and specifications
  • Intermediate knowledge of metrology and product launches
  • Significant knowledge of OEM/Tier-1 automotive and heavy truck sales schedules
  • Ability to travel as needed, with potential for periodic travel to China, Mexico, and Europe
  • Valid driver's license and excellent active listening and customer service skills
  • Ability to manage multiple requests simultaneously and work under pressure
  • Strong work ethic and growth-oriented mindset

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