Laboratory Service Specialist

6 days ago


Indianapolis, Indiana, United States Thermo Fisher Scientific Full time
Job Summary

As a Laboratory Service Specialist at Thermo Fisher Scientific, you will play a vital role in providing exceptional customer service and support to our clients. Your primary responsibility will be to make on-site program replenishments and disbursements, performing stockroom duties such as receiving, put-away, stock rotation, cycle counts, and other functions according to customer requirements.

Key Responsibilities

Perform laboratory services such as glassware processing, biological waste processing, chemical inventory receipt/reconciliation, and delivery of direct shipment orders to end users.
Work within computer systems to access and follow standard operating procedures.
Proactively communicate with the supervisor any customer concerns and/or potential problems.
Effectively address customer concerns within established resolution timeframes.

Requirements

High school diploma or equivalent required.
0-1 Year experience within a laboratory setting preferred.
Experience working in customer service is also a plus.
Able to read, write, and speak English fluently.
Strong communication skills, with a desire to deliver excellent customer service.
Possesses a strong desire to serve the customer, and the interpersonal skills to collaborate with various levels of personnel at the customer site.
Must possess operating skills to use handheld scanners to enter data in various systems as needed; as well as analytical skills to reconcile reports.
Demonstrates computer proficiency and possesses basic skills in Microsoft Office suite of software.
Uses organizational skills to multi-task and meet due dates as needed.

Work Environment

Works primarily at customer sites, which may require independent work at the customer locations. Work areas may include spaces where chemical-based allergens are in use (such as penicillin, tetracycline, etc). Depending on the area of the building, personal protective equipment may be worn, including lab coats, coveralls, hoods, facemasks, hairnets, safety gloves, steel-toe shoes, bump hats, and/or safety glasses. Requires the ability to lift, push, and pull 30-40 pounds consistently; may be required to lift 50 pounds occasionally, including operation and use of pushcarts, pallet jacks, forklifts, etc. Regularly required to stand or walk for prolonged periods. Ability to work overtime, as needed.

Benefits

We offer competitive remuneration, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation.

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