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Senior Specialist in Business Control

2 months ago

Charlotte, North Carolina, United States Bank of America Full time
Job Overview:

About Our Organization:

At Bank of America, we are committed to enhancing financial well-being through meaningful connections. Our approach to Responsible Growth shapes how we operate and serve our clients, colleagues, communities, and shareholders daily.

We prioritize creating an inclusive and diverse workplace, recognizing the value of varied backgrounds and experiences. Our investment in our employees and their families is reflected in our competitive benefits, designed to support their overall well-being—physically, emotionally, and financially.

Bank of America values collaboration while also offering flexibility tailored to different roles within our organization.

Joining Bank of America means embarking on a fulfilling career with ample opportunities for learning, growth, and making a significant impact.

Position Summary:
This role is essential for implementing and maintaining internal control standards and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key duties include providing analytical and administrative assistance for LOB or ECF-specific processes and tools, ensuring compliance with enterprise-wide standards. Responsibilities involve monitoring and testing controls, as well as establishing quality assurance and quality control measures within the LOB or ECF by analyzing data to identify, track, and report issues and improvements for remediation.

Specific Role Description:

The selected candidate will collaborate with the Quality Assurance team to mitigate risks across the Global Banking & Markets Anti-Money Laundering (GB& GM AML) program. This position resides within the Quality Assurance organization.

Responsibilities include supporting monthly control execution within a LOB and directly managing the ILQA Program through various initiatives aimed at enhancing process improvements and sustaining control performance.

This position requires a robust background in operational risk and compliance, knowledge of Risk Framework (QA Standard), and a solid understanding of AML requirements and testing across multiple jurisdictions. The candidate will serve as a champion of the risk culture, supporting testing inspections, control oversight, and execution. The focus of this role is on Quality Control, particularly regarding KYC Refresh (Remediation) Cases.

Key Responsibilities:
  • Oversee the design and effectiveness of the risk and control environment to support Client Operational Services and ensure compliance with enterprise-wide standards.
  • Assist in monitoring and testing controls by analyzing data to identify issues and recommend improvements for remediation.
  • Implement optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts.
  • Conduct and coordinate quality inspection reviews to improve employee performance and control effectiveness.
  • Perform QA activities, including executing controls, managing cases, and reporting outcomes.
  • Execute initiatives by identifying areas for potential testing automation, procedural updates, thematic trends, test script revisions, and coaching opportunities to enhance QA program success.
  • Support the overall management and research required for regulatory examinations, internal audits, and other monitoring and inspection reviews, evaluating data relevant to inspection metrics to aid governance activities for dashboard reporting.
  • Conduct or coordinate quality inspection reviews to ensure associate performance and control effectiveness.
Required Qualifications:
  • Minimum of 2 years of experience in areas such as Quality Control/Assurance Testing, Process Risk Control (PRC), Risk Control Self-Assessment (RCSA), Internal Audit, Risk Management, Process Improvement, Compliance, or similar business control roles.
Preferred Qualifications:
  • ACAMS Certification.
  • Knowledge or experience in KYC/CIP/CDD.
  • Familiarity with Risk, Quality Control/Assurance Framework.
  • Understanding of Anti-Money Laundering concepts and regulations.
  • Previous experience in risk, compliance, audit, operations, and/or controls.
  • Foundational knowledge of general banking policies, particularly regarding data and privacy.
Essential Skills:
  • Controls Management.
  • Issue Management.
  • Monitoring, Surveillance, and Testing.
  • Quality Assurance.
  • Risk Management.
  • Analytical Thinking.
  • Attention to Detail.
  • Critical Thinking.
  • Problem Solving.
  • Written Communication.
  • Decision Making.
  • Innovative Thinking.
  • Prioritization.
  • Information Organization and Recording.
  • Research Skills.
Work Schedule:
1st shift (United States of America)

Weekly Hours:
40