Lead Teller

Vibe Credit Union is seeking a highly skilled and motivated Lead Teller to join our team. As a Lead Teller, you will be responsible for assisting Teller staff in a lead capacity while serving members and completing account transactions accurately.

Key Responsibilities:

• Process all teller activities, including check cashing, account withdrawals, deposits, account transfers, loan payments, account validation, and account inquiries.
• Process mail and night drop transactions.
• Review and analyze incoming checks for potential fraud, proper endorsements, and determining proper check holds.
• Assist members with general inquiries, including check reorders, investigating check clearings, and account reconciliation.
• Promote, educate, and cross-sell credit union services.
• Responsible for the security and accuracy of cash drawers, corporate checks, gift cards, and U.S. postage stamps, etc.
• Participate in the sales and service program to meet individual, branch, and corporate expectations and goals.
• Must be flexible and willing to maintain a work schedule determined by the demographic needs of the branch location.
• Must be willing to assist at other branch locations, when needed.
• Follows policy and procedures related to Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Customer Identification Program (CIP), and Customer Due Diligence (CDD).
• Assumes responsibility for establishing and maintaining effective, professional, business relations with members and co-workers.
• Maintains privacy of member account information.
• Completes all required reports and daily assigned responsibilities.
• Attends meetings as required.
• Ensures that work area is clean, secure, and well maintained.
• Supports the teller area by assisting the staff with questions and concerns with processing member transactions.
• Investigates and assists resolving teller out-of-balance conditions.
• Responsible for cash operations, including opening/closing, balancing of ATM, vault, dispenser, recyclers, coin machine, and ensuring compliance with internal controls and the completion of audits.
• Assist Branch Manager with performance suggestions, coaching, and development improvement.
• Assumes responsibility and performs other special assignments as needed.

Requirements:

• Previous Teller experience; minimum of 6 months preferred.
• High School graduate or equivalent.

Skills/Abilities:

• Strong customer service and sales skills.
• Ability to multi-task and work well under pressure.
• Good communication skills, professional appearance, and a positive attitude.
• Possess good analytical skills.
• Possess leadership skills.
• Ability to efficiently operate a windows-based PC and business equipment.