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Crew Team Member

2 months ago

Queens, New York, United States Shan E Panjab Full time

Job Summary:

We are seeking a highly motivated and customer-focused Crew Member to join our team at Shan E Panjab. As a Crew Member, you will be responsible for delivering exceptional guest experiences and ensuring the highest level of service in our restaurant.

Key Responsibilities:

  • Team Environment:
    • Communicate effectively with fellow team members, promoting a positive and respectful work environment.
    • Respond positively to feedback and direction, demonstrating a commitment to personal growth and development.
    • Adhere to schedule and arrive ready to work on time, ensuring a seamless service experience for our guests.
  • Operations Excellence for Guest Satisfaction:
    • Prioritize guest satisfaction, ensuring each guest has a positive experience in our restaurant.
    • Respond promptly to guest needs and resolve issues with a sense of urgency, demonstrating a commitment to excellence.
    • Adhere to brand standards and systems, maintaining a clean and organized workspace.
    • Complete all required training and support the training of other team members, promoting a culture of continuous learning.
  • Profitability:
    • Suggestive sell to increase sales, promoting our menu items and services.
    • Prepare all products following established recipes and procedures, ensuring consistency and quality.
    • Follow all procedures related to cash handling, cleanliness, food safety, and restaurant safety and security.
    • Comply with all restaurant, brand, and franchisee policies, demonstrating a commitment to integrity and accountability.
  • Qualifications:
    • Dunkin' experience is preferred, but not required.
    • Must be able to fluently speak and read English.
    • Capable of counting money and handling cash transactions.
    • Must be authorized to work in the United States.

Required Competencies:

  • Guest Focus: Demonstrate a commitment to delivering exceptional guest experiences.
  • Passion for Results: Drive results-oriented behavior and a focus on excellence.
  • Problem Solving and Decision Making: Demonstrate effective problem-solving and decision-making skills.

Benefits:

  • Employee discount
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Complimentary break meal (depending on number of hours worked)