Community Ambassador at WeWork

6 days ago

Dallas, Texas, United States WeWork Full time

About Us

WeWork is a global platform that provides flexible workspace solutions to help businesses of all sizes thrive. Our mission is to give members the support they need to do their best work and provide the space for them to take their ideas to new heights.

The role of a Community Associate at WeWork is a critical one, as it requires building a welcoming and collaborative community environment amongst our members through events and building relationships between members.

As a Community Associate, you will be the primary point of contact for the Community and act as the face of WeWork. You will report to your building each day to support the Community Management team.

About the Opportunity

Your work, which will include but not be limited to the duties listed below, will help WeWork achieve its goals:

  • Front Desk Management: Cover the front desk during the building's set business hours and be an on-site point of contact, easily located on the member floor or at Community Bar.

  • Greet members and guests with a warm and welcoming demeanor.

  • Ensure all visiting guests are in accordance with WeWork's guest policy by ensuring all guests properly sign-in via Welkio iPad.

  • Learn the names of members and guests with the goal of building relationships in order to facilitate the sense of Community WeWork is known for.

  • Anticipate member and guest needs before they arise using relevant information collected about members to enhance and personalize their experience.

  • Ensure building Specific forms are up to date including pet forms, filming requests, bike room requests, etc.

  • Keep the front desk clean and organized.

  • Notify members of any food deliveries and couriers.

  • Answer any questions from members and guests related to the building including way-finding, policies and procedures, community etiquette, etc.

About You

To succeed in this role, you should have:

  • A college graduate with a four-year degree preferred, but not required.

  • Customer service and/or sales experience a plus.

  • Strong verbal and written communication skills.

  • Outstanding interpersonal and multitasking skills.

  • Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and compassion.

  • PASSION for entrepreneurial communities.

  • PASSION and understanding of WeWork's mission and values.

  • Proficient in basic computer skills.

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