Customer Service Representative
4 days ago
We are seeking a highly skilled and motivated Customer Service Representative to join our team at H&R Block. As a Client Service Professional/Receptionist, you will play a vital role in delivering exceptional customer experiences and supporting our tax professionals in meeting client needs.
The successful candidate will have a passion for helping others, excellent communication skills, and experience working in a fast-paced environment. You will be responsible for answering phones, greeting clients, and scheduling appointments, while also working closely with tax professionals to ensure that all client needs are met during service.
In this role, you will have the opportunity to develop your skills and knowledge in customer service, teamwork, and problem-solving. We offer a dynamic and supportive work environment where you can grow professionally and make a meaningful difference in people's lives.
Responsibilities:
Provide exceptional customer service to clients via phone, in person, or virtually
Work closely with tax professionals to match clients with the best-suited expert for their needs
Schedule client appointments according to their preferences
Ensure all client needs are met during service
Maintain a clean and organized office environment
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