IT Support Specialist

2 weeks ago


Harrah, Oklahoma, United States Kickapoo Casino Full time
Job Details

Job Location: Kickapoo Casino Harrah - Harrah, OK

Position Type: Full Time

Job Shift: Any

Job Description:

We are seeking a highly motivated and detail-oriented IT Support Specialist to join our team at Kickapoo Casino Harrah. As a key member of our IT department, you will be responsible for providing technical support and troubleshooting services to our enterprise technology systems.

Responsibilities:

  • Respond to team member requests and service tickets, troubleshoot, and escalate issues pertaining to production systems.
  • Participate in IT projects under the direction of Assistant General Manager and Senior Leadership team.
  • Conduct asset tracking and recovery, inventory management, telecom/network maintenance, vendor management, and process improvement activities.
  • Configure and image laptops, desktops, and other endpoint devices with standard policies to comply with security baselines.
  • Provide written and verbal status reports, communicate and update customers and team of issues, and update online diagrams and documentation.
  • Interface with 3rd party manufacturers to coordinate system upgrades, changes, and maintenance activity to provide lifecycle system support.
  • Document troubleshooting and resolution steps via the existing knowledge base program to reduce resolve time.
Qualifications:

To be successful in this role, you will need:

  • An Associate degree in Computer Science or related field.
  • A minimum of two (2) years of relevant IT work experience.
  • Minimum of two (2) years computer experience working directly with workstations, servers, phone systems, mobile devices, networking, or printers.
  • Technical troubleshooting experience, including documented ability to analyze and diagnose network, computer, and/or telecom issues.
  • Ability to solve technical problems, work well under stress, and follow instructions.
  • Customer service and vendor management experience is preferred.
  • Experience working in Casino or Gaming industry is preferred.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and detail-oriented individual with a passion for IT, we encourage you to apply for this exciting opportunity.


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