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Housekeeping Operations Manager

2 months ago

Culver City, California, United States Courtyard Culver City Los Angeles Full time
Job Summary:

The Housekeeping Operations Manager is responsible for overseeing and coordinating housekeeping functions in assigned sections. This individual will be responsible for inspecting guest rooms and ensuring they meet high standards, assisting room attendants as needed, and providing necessary training. In the absence of the Housekeeping Manager, this role will assume all housekeeping management responsibilities.

Responsibilities:
  • Leadership and Management: Supervise and manage housekeeping staff, ensuring they meet productivity and quality standards.
  • Guest Room Inspection: Conduct regular inspections of guest rooms to ensure they meet high standards of cleanliness and quality.
  • Training and Development: Provide training and development opportunities for housekeeping staff to improve their skills and knowledge.
  • Communication: Maintain effective communication with the front office, engineering, and other departments to ensure seamless operations.
  • Key Control: Maintain the key control system and ensure that all keys are accounted for.
  • Lost and Found: Handle items for 'Lost and Found' according to company standards.
  • Company Policies: Ensure that all associates are aware of and adhere to company policies and house rules.
  • Employee Relations: Foster a positive and productive work environment, ensuring that all associates are treated with respect and dignity.
  • Reporting and Documentation: Submit regular reports and documentation on staff performance, guest feedback, and other relevant information.
Requirements:
  • Education: High school diploma or equivalent required; college coursework in a related field is helpful.
  • Experience: At least 2-3 years of progressive experience in a hotel or related field required; previous supervisory experience is preferred.
  • Skills: Strong leadership and management skills, excellent communication and interpersonal skills, ability to work in a fast-paced environment, and a commitment to providing exceptional guest service.