Personal Injury Intake Specialist

3 weeks ago


Monroe, North Carolina, United States DeMayo Law Offices Full time
Job Title: Personal Injury Intake Specialist

DeMayo Law Offices is seeking an experienced Personal Injury Intake Specialist to serve as the first point of contact for our callers and provide an exceptional telephone experience.

Responsibilities:
  • Handle a high volume of incoming calls, setting the tone and pace of every client call.
  • Apply the firm's criteria, protocol, and procedures to each caller's circumstances.
  • Perform multiple activities while engaged with the caller, including scheduling potential client appointments, retrieving and analyzing accident reports, and highlighting the benefits of firm representation.
  • Effectively communicate next steps if legal representation is warranted.
  • Explain, kindly and professionally, when the firm will not be able to assist a prospective client.
  • Perform administrative duties related to customer service, client intake, and overall client retention.
  • Effectively sell the firm and services offered.
  • Meet targeted numbers of calls handled and appointments set.
  • Treat the first and last calls of the day with the same level of care and compassion.
Qualifications:
  • Bachelor's degree preferred; however, a combination of education, certifications, and experience may be considered.
  • Extensive knowledge of the personal injury/bodily injury field from previous experience in either the insurance industry or a personal injury law firm.
  • Outstanding customer service skills.
  • Bilingual (Spanish) preferred.
  • Strong analytical and problem-solving skills.
  • Excellent communication and customer service skills.
Benefits:
  • Competitive salary.
  • Medical, dental, and vision insurance.
  • Base life insurance paid by the firm plus supplemental option.
  • Short and long-term disability paid by the firm.
  • 401(k) with match.
  • PTO, plus holidays and paid volunteer time off.
  • Education and gym reimbursement.

DeMayo Law Offices is an equal opportunity employer and prohibits discrimination and harassment of any kind. All employment decisions are based on qualifications, merit, and business need, without regard to race, color, religion, national origin, sex, age, disability status, genetic information, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law.



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