Human Services Assistant

4 weeks ago


Plainview, Texas, United States Texas Department of Family and Protective Services Full time

Job Summary

This position provides critical support to agency staff and supervisors in delivering human services to families involved in Child Protective Investigations (CPI) cases. The Human Services Technician will assist with transportation, documentation, and supervision of services provided, as well as perform various clerical duties. The ideal candidate will have excellent communication skills and the ability to work effectively with diverse stakeholders, including Texas Department of Family and Protective Services (DFPS) staff, community organizations, and the general public.

Key Responsibilities

  • Provide transportation for clients to and from appointments as requested by caseworkers and/or Unit Supervisor.
  • Observe and/or supervise parent and child visits.
  • Complete appropriate forms and documentation concerning client contact, including data entry into IMPACT and other agency systems.
  • Maintain out-going paper and/or electronic appointment calendar for scheduling requests made by caseworkers/supervisor.
  • Perform other duties as assigned and required to maintain unit operations, including performing various clerical duties such as typing, filing, faxing, copying, answering/receiving telephone inquiries, etc.

Requirements
  • Ability to work effectively with diverse stakeholders, including Texas Department of Family and Protective Services (DFPS) staff, community organizations, and the general public.
  • Excellent communication skills.
  • Ability to maintain confidentiality and handle sensitive information.

Why Work for DFPS?
  • DFPS is a qualifying organization for the Service Loan Forgiveness Program.
  • Excellent health benefits.
  • Special discounts on many products and services through the Discount Purchase Program.
  • Lifetime monthly retirement annuity, as well as Texa$aver 401(k) and 457 Programs under the Employees Retirement System of Texas.

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