Desktop Support Specialist

5 days ago


Winslow, United States TEKsystems co Allegis Group Full time
About the Role

We are seeking a skilled Desktop Support Technician to join our team at TEKsystems c/o Allegis Group. As a key member of our IT support team, you will be responsible for providing top-notch technical support to our clients, ensuring their desktop systems are running smoothly and efficiently.

Key Responsibilities
  • Provide first- and second-level technical support to clients via phone, email, or in-person
  • Troubleshoot and resolve hardware and software issues, including Windows 10 and Microsoft Office
  • Install, upgrade, and support computer hardware, printers, and other user devices
  • Configure and troubleshoot network equipment, including cabling and connectivity
  • Work with third-party vendors to resolve complex Audio Video issues
  • Perform end-user training and onboarding, including device configuration and handover
  • Maintain ticket updates and asset management databases
  • Perform general preventative maintenance tasks and remedial repairs on desktops, laptops, and printers
  • Administer telecom provider's wireless devices and accounts
Requirements
  • 3-5 years of experience in user support, Windows desktop support, and IT infrastructure
  • Proven analytical, troubleshooting, and problem-solving skills
  • Excellent communication, relationship-building, and internal customer service skills
  • Ability to work in a fast-changing industry and adapt to new technologies
  • Willingness to work off-hours and weekends as needed
Preferred Qualifications
  • Experience with Windows 11, End User Compute, and Print
  • Knowledge of Mac operating system and ability to support Apple PC users
  • Basic understanding of networks, servers, Audio/Visual, Smart Devices, and Telecoms
About TEKsystems

We are a global leader in Full-Stack Technology Services, Talent Services, and real-world application. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia.

We are an equal opportunity employer and welcome applications from all qualified candidates. We offer a range of benefits, including medical, dental, and vision insurance, critical illness, accident, and hospital insurance, 401(k) retirement plan, life insurance, short- and long-term disability, health spending account, transportation benefits, and employee assistance program.



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