Customer Service Representative

5 days ago


Batavia, New York, United States Clark Holdings Inc. Tim Hortons Full time
Job Summary">

We are seeking a friendly and energetic Customer Service Representative to join our team at Tim Hortons. As a representative of the company, you will be responsible for delivering exceptional customer service, processing food orders, cleaning public spaces, and preparing food and beverage orders.

Key Responsibilities:
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  • Maintain a clean and inviting dining room, parking lot, and wear proper attire
  • Ensure coffee and products are always fresh and accurate by following REV procedures
  • Deliver exceptional customer service through a friendly attitude, attentive behavior, and in-depth product knowledge
  • Enhance the customer experience by following the S.E.T. Principles: Smile, Eye Contact, Thank You
  • Greet customers promptly and warmly within 5 seconds at the front counter and drive-thru
  • Maintain speed of service targets by working efficiently and meeting customers' needs
Requirements:
  • ">
  • Excellent customer service skills with a friendly and welcoming attitude
  • Ability to work in a fast-paced environment with a sense of urgency
  • Strong communication and interpersonal skills
  • Ability to work on a team and with multiple employees
  • Attention to detail and ability to accurately process orders
  • Willingness to assist with training new employees
Estimated Salary: $40,000 - $50,000 per year

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