Host/Hostess

As a member of our team, you'll enjoy a beautiful work environment, a fun and team-oriented atmosphere, and a range of benefits that make working at The Lake House a great choice.

• Paid Time Off for Full Time & Part Time employees
• Medical, Dental and Vision Benefits for Full Time employees
• 401k with up to 4% Employer Match for Eligible Employees
• Membership Discounts to the Sands Family YMCA
• FREE Lunch and/or Dinner during your shift
• Robust and formalized training program to get you doing what you love as soon as possible
• Rooms, Food & Bev, and Spa Discounts at The Lake House
• Many Employee Discounts at The Lake House and through LifeMart
• Company sponsored Community Service and Wellness Events

The Host greets guests as they enter and shows them to their table or waiting area. The Host(ess) engages with guests to ensure their meal is as good as it should be. The Host(ess) should be comfortable standing for long periods and managing a very busy shift.

• Greeting guests as they enter and putting them on a waiting list as necessary
• Providing guests with menus and answering any initial questions
• Seating guests at tables or in waiting areas
• Assigning guests to tables they prefer, while keeping table rotation in mind so that servers receive the right number of customers
• Engaging with guests to ensure they are happy with food and service
• Responding to complaints and helping to resolve them
• Answering phone calls, taking reservations and answering questions
• Knowledgeable of the menu
• Helping out with other positions in the restaurant as needed
• Providing great customer service
• Cultivate and enter guest data into guest management software
• Performs any other duties as assigned

We're looking for someone who can provide top-notch customer service in a fast-paced environment. The ideal candidate will have a positive attitude, be able to work well under pressure with all restaurant staff, and be able to do high-quality work while unsupervised.

• Ability to provide top-notch customer service in a fast-paced environment
• A positive attitude and ability to work well under pressure with all restaurant staff
• Does high-quality work while unsupervised
• Able to work in a standing position for long periods of time
• Able to safely lift and easily maneuver trays of food when necessary
• Willing to follow instructions and ask questions for clarification if needed
• Able to handle money accurately and operate a point-of-sale system
• Able to work in a busy restaurant environment
• Restaurant experience a plus

The Lake House is an equal opportunity employer and is committed to ensuring all individuals have an opportunity to apply for positions without regard to race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.