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Weekend Customer Experience Associate

2 months ago


Belleville, Illinois, United States The Atrium of Belleville Full time
Job Title: Weekend Customer Experience SpecialistJob Summary

We are seeking a compassionate and caring Weekend Customer Experience Specialist to join our team at The Atrium of Belleville. As a key member of our staff, you will provide exceptional support to our residents, families, and guests, ensuring a positive and welcoming experience in our community.

Key Responsibilities
  • Provide clerical support, including organizing and maintaining resident, personnel, marketing, maintenance, and resource files.
  • Answer telephones, greet guests, and respond to residents' requests, assisting in the coordination of services.
  • Assist in providing services to residents, families, and guests, including scheduling appointments, recording information, and ensuring timely communication.
  • Maintain the professional and organized appearance of the lobby and reception area, including ensuring adjacent equipment, workrooms, and supply closets are neat and locked.
  • Provide administrative support, including typing, filing, preparation of reports, copying, and scheduling appointments, as requested by the supervisor.
  • Schedule work orders received from residents and coordinate with Maintenance/Housekeeping.
  • Assist with recruitment activities, including placing ads, screening applicants, checking references, scheduling physicals, and scheduling interview appointments, as requested by the supervisor.
  • Maintain inventories of supplies and assist in ordering approved supplies.
  • Resolve immediately or report to the supervisor any unsafe conditions, including building hazards, unsafe work practices, or threats to resident safety.
Requirements
  • High School Diploma or GED at a minimum.
  • Experience in general office procedures, computers, and office equipment.
  • Physical requirements include the ability to communicate by speaking, seeing, and hearing sufficient to serve residents.
  • Professional and neat appearance and presentation, adherence to the dress code, and good personal hygiene are expected.
  • One year of office or hospitality experience preferred.
  • Good grammatical and writing skills, proficient with email process and etiquette.
  • Ability to read, write, and speak English.
  • Must have excellent customer service and interpersonal skills to work with various levels of people, associates, and residents.
  • Be free of communicable disease.
  • Completion of drug testing and criminal record background check upon hire and upon request of supervisor.
  • Physical requirements include bending, standing, lifting, stooping, sitting, walking, stretching, and ability to lift/carry up to 40 pounds.
  • Adhere to and carry out all policies and procedures.
  • Maintain confidentiality of verbal and written information pertaining to residents, facility operations, and personnel.
What We Offer
  • Pay up to $15.00/hour.
  • Full-time benefits, including PTO, Daily Pay, Health/Dental Insurance, Vision Insurance, Life Insurance, Short and long-term disability, Referral Bonuses, Tuition Reimbursement, and Employee Assistance Program.
How to Apply

Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you