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Customer Service Representative

2 months ago

Dallas, Texas, United States Real Time Resolutions Full time

Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Real Time Resolutions. As a Loan Servicing Specialist, you will be responsible for providing exceptional customer service to our clients while handling a wide range of inquiries and issues related to consumer loan accounts.

Key Responsibilities

  • Provide quality-driven, empathy-based customer service to customers via phone, email, and other communication channels.
  • Assist customers with loan applications, account status, and payment arrangements.
  • Handle customer inquiries, resolve issues, and provide solutions in a timely and professional manner.
  • Meet quality and productivity standards while maintaining a high level of customer satisfaction.
  • Collaborate with internal teams to resolve complex customer issues and improve overall customer experience.

Requirements

  • Bachelor's degree in a related field or equivalent experience.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Proficiency in Microsoft Office Suite and other relevant software applications.
  • Experience in customer service, collections, and loan servicing is preferred.

What We Offer

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.
  • A recognition and reward program for outstanding performance.

COVID-19 Precautions

We are committed to providing a safe and healthy work environment for our employees. As a condition of employment, all employees are required to be fully vaccinated for COVID-19 and follow all health and safety protocols.