Automotive Service Technician

4 weeks ago

Newburgh, New York, United States BJ's Wholesale Club Full time
Job Summary

$1000 Sign on Bonus

Responsible for assisting customers in the selection and purchase of tires, properly installing and repairing tires, completing necessary tire bay documentation, and maintaining tire bay policies and procedures.

Key Responsibilities
  • Carry out job functions and responsibilities as assigned. Support the application of company policies, procedures, and compliance.
  • Acts with honesty and integrity and lead with the customer in mind to address any and all concerns and to escalate any concerns, as appropriate.
  • Ensure a safe and positive environment for our customers and each other.
  • Embrace inclusion and diversity, by working together with collaboration and respect. Work as a team to achieve goals.
  • Move with speed and agility in everything we do.
  • Innovate and adapt so we can move as fast as the world around us.
  • Maintain a friendly and positive attitude.
Customer Service Expectations
  • Deliver service excellence through all points of contact.
  • Resolve and deescalate to address every customer concern.
  • Ensure a safe and positive environment and experience for the customers.
  • Daily commitment to GOLD Member Standards
Club Standards
  • Work as a team to deliver GOLD club standards daily.
  • Work with commitment and pride to deliver GOLD- Grand opening look daily
Key Performance Indicators
  • Responsible for the proper installation of tires, including mounting, dismounting, rotating, and balancing tires.
  • Responsible for properly disposing of tires and ensuring propane tanks are filled per company policy.
  • Maintains a clean and professional tire bay and waiting area. Merchandises tire displays and automotive products.
  • Ensures that knowledgeable service is provided to customers at the tire desk. Coordinates with Home Office regarding customer tire needs as needed.
  • Maintains an accurate and complete supply inventory. Understands and appropriately utilizes available special-order tire programs.
  • Complies with safety and cleanliness standards and properly utilizes tire bay equipment.
  • Assists customers in the selection and purchase of tires including verifying the sizes for vehicles.
  • Fills propane tanks as needed if certified per DOT requirements.
  • Provides knowledgeable service to customers at the tire desk.
  • Understands and appropriately utilizes available special order tire programs.
  • Ensures that all tire bay scheduling data and documentation is completed for sales and service orders.
  • Maintains all company policies and procedures.

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