Banquet Server

6 days ago

Horseshoe Bay, United States Crescent Hotels & Resorts Full time
Job Summary

We are seeking a skilled Banquet Server to join our team at Horseshoe Bay Resort. As a Banquet Server, you will be responsible for setting up and breaking down banquet functions, serving food and/or beverages in a friendly, courteous, and professional manner according to Horseshoe Bay and Crescent Hotels and Resorts high standards of quality.

Key Responsibilities
  • Take direction from Banquet Captains and execute banquet functions to include room set up, linen, tableware, and glassware.
  • Responsible for setting up of the function rooms, coffee breaks, buffets, and bars as needed using a BEO as reference.
  • Attend Pre-shift meetings with Banquet Captain and Banquet Servers for every function.
  • Make sure all meeting rooms are set accordingly to BEO's and are clean and tidy at all times.
  • Execution of steps of service and company standards.
  • Greet guests and respond to requests in a friendly and courteous manner.
  • Serve food and/or beverages in the order and to the expectation of the Supervisor to ensure consistency throughout the banquet.
  • Replenish beverages as needed and check with guests for overall satisfaction.
  • Once banquet is complete, reset banquet room according to Captain's specifications to ensure the readiness of the room for the following function.
Requirements
  • Must be 18 years or older to serve alcohol.
  • TABC certified and Tips Trained required; Food Handlers required.
  • Abide by all State, Federal, and Corporate requirements pertaining to serving alcoholic beverages.
Preferred Qualifications
  • Previous banquet serving experience, preferably in a resort setting is valued.
  • Requires a working knowledge of ala carte, fine dining as well as white glove practices.
  • Requires excellent oral and written communications skills.
  • Comprehend reading materials, speak, read, and write English.
  • Neat in appearance and well-groomed.
  • Maintain proper associate uniform standards and footwear which is slip-resistant and polished.
Performance Standards
  • Customer Satisfaction: Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances.
  • Work Habits: In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality, and attendance.
  • Safety & Security: The safety and security of our guests and associates is of utmost importance to Crescent. Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

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