Customer Support Associate

1 week ago


South Jordan, Utah, United States ASK Staffing Full time
About the Role
We are seeking a highly skilled Customer Support Associate to join our team at ASK Consulting. This is a 12-month contract position with a pay range of $19 to $21.34 per hour.

As a Customer Support Associate, you will be responsible for delivering world-class service to our clients through effective relationship building and problem-solving skills. Your primary focus will be on handling inquiries by phone and cases related to Insurance Licensing, Order Desk, and Policy Services.

Key Responsibilities:
  • Establish and maintain positive client relationships.
  • Handle inquiries by phone and cases from financial advisors and branch employees.
  • Utilize online resources and tools to provide information and resolve issues while following established guidelines for service quality and one-call resolution.
  • Follow established procedures to route processing requests to the appropriate processing teams and to escalate inquiries for further research.
The ideal candidate will have at least 2 years of experience in a call center or with phone interactions and possess excellent listening and written communication skills. Ability to learn quickly and apply knowledge to new situations is also essential.

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