Gate Guard

Job Summary:

We are seeking a highly skilled and detail-oriented individual to join our team as a Gate Guard. In this role, you will be responsible for monitoring high-volume daily driver deliveries, granting property access, and upholding and enforcing safety guidelines.

Key Responsibilities:

Utilize the Mobilcast/RIC applications to track the route progress of drivers
Provide feedback to Routers regarding equipment constraints, delivery windows, and items to be redelivered
Communicate with warehouse management regarding loading issues
Function as a liaison between the customer and Customer Service to help resolve delivery issues. Serve as liaison between drivers and leasing companies regarding equipment issues.
Communicate customer profile information to routers to aid in file maintenance updates
Generate reports relevant to departure, delivery, equipment usage, and mileage variances. Post results to appropriate Mohawk Intranet sites.
Maintain current driver/equipment database in RoadNet
Interface with UPS/RoadNet to resolve issues with hand-held Intermec units to include technical questions as well as the tracking of units sent for repair.
Ensure all captured information from Intermec units is downloaded and captured into databases
Conduct hand-held Intermec training for Drivers and Satellite Managers. Ensure correct reason codes are entered and that customer signatures are captured.
Attend any job-related training deemed necessary by supervision
Follow all established standard operating procedures
Perform general housekeeping duties as necessary
Perform other tasks assigned by management

Requirements:

High School diploma or GED required
Prior experience as a Dispatcher preferred
Knowledge of current DOT regulations
Ability to work both independently and within a team setting, including frequent communication with various Departments via radio, phone, and in-person conversations

Working Conditions:

This position may occasionally require the team member to work with or around machinery in an environment where there may be regular exposure to noise from machinery, dust, fumes, and variable temperatures. Other working conditions may include working 12 hours and fixed shifts, including holidays. Must be able to lift 50lbs occasionally. Ability to sit for shift required. Climbing stairs, bending, or squatting may occasionally be required.

About Mohawk Industries Inc:

Mohawk Industries, Inc. is a leading global flooring manufacturer that creates products to enhance residential and commercial spaces around the world. Our industry-leading innovation has yielded products and technologies that differentiate our brands in the marketplace and satisfy all remodeling and new construction requirements. Our brands are among the most recognized in the industry and include American Olean, Daltile, Durkan, IVC, Karastan, Marazzi, Mohawk, Mohawk Home, Pergo, and Quick-Step.