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Customer Support Associate

2 months ago


Hialeah, Florida, United States Schwarz Partners Full time

Customer Service Representative

Schwarz Partners is actively seeking a dedicated Customer Service Representative to enhance our operations. In this role, you will be responsible for managing customer orders, addressing inquiries and complaints, and fostering relationships with suppliers while providing support to the sales team and other departments as necessary.

At Schwarz Partners, we recognize that our employees are our most valuable asset, and we are committed to supporting you and your family both professionally and personally.

KEY RESPONSIBILITIES:

  1. Manage customer accounts and ensure timely responses to inquiries.
  2. Process orders efficiently, including receiving, modifying, or canceling customer purchase orders.
  3. Verify the accuracy of orders entered by other representatives.
  4. Maintain up-to-date customer records by revising account information as required.
  5. Act as the primary point of contact with sales, logistics, and manufacturing teams to ensure effective service delivery.
  6. Address complaints professionally and utilize problem-solving skills to resolve issues.
  7. Exhibit high attention to detail in all interactions.
  8. Generate daily production reports as needed.
  9. Demonstrate the ability to multitask and prioritize effectively in a fast-paced environment.
  10. Make informed decisions to meet customer needs with management approval.
  11. Work independently with minimal supervision.
  12. Perform additional duties as assigned.

EDUCATION & EXPERIENCE REQUIREMENTS:

High school diploma or GED is required.

PREFERRED QUALIFICATIONS:

Experience in a manufacturing setting is preferred, particularly within the corrugated box industry.

SKILLS & ABILITIES:

  • Proficient in Microsoft Office applications.
  • Strong verbal and written communication skills.
  • Data entry experience with a typing speed of at least 40 WPM.
  • Bilingual proficiency in English and Spanish is preferred.
  • Detail-oriented with a focus on accuracy.

BENEFITS:

Schwarz Partners offers year-round employment for stability, a rewarding retention bonus program, competitive pay, and comprehensive benefits including life, medical, dental, vision, and a 401(k) plan with company matching. Enjoy paid holidays, overtime pay, and vacation time, along with significant opportunities for career advancement in a respectful and team-oriented environment.

If you are looking to join a forward-thinking team that values excellence and customer-focused service, we invite you to consider this opportunity.

Equal Opportunity Employer: We celebrate diversity and are committed to creating an inclusive environment for all employees.