Highly Skilled Customer Service Professional Wanted
5 days ago
We are seeking a highly skilled and dedicated customer service representative to join our team at Addison Group.
As a customer service representative, you will be responsible for managing a high volume of customer calls and emails, handling inquiries, processing orders, and ensuring timely and effective communication with both internal teams and customers.
Key Responsibilities:
- Manage 25+ customer calls daily and respond to email inquiries.
- Process customer orders and provide order status updates in a timely manner.
- Assist with customer returns and manage incomplete order submissions efficiently.
- Create work orders in the company's system accurately.
- Coordinate with vendors for repair authorizations and communicate effectively with customers regarding repairs.
- Monitor turnaround times for vendor repairs and invoicing to ensure timely processing.
Qualifications:
- 6 months–2 years of customer service experience, preferably in a high-volume environment.
- Proficiency in Microsoft Office, with AS400 experience being a plus.
- Strong communication skills, with the ability to handle a high volume of calls and emails effectively.
- Detail-oriented with the ability to meet company metrics consistently.
Perks:
- 1-on-1 training and development opportunities.
- A family-like team environment with opportunities for growth and advancement.
- A competitive benefits package, including medical, dental, vision, and PTO.
- Rapid company growth and career advancement opportunities.
Salary: $19-$20 per hour (Temp-to-Hire)
Location: Vernon Hills, IL
Industry: Manufacturing/Biotechnology
About Our Client:
Addison Group is working with a client in the manufacturing and biotechnology sector. They are committed to providing top-tier service and support for customers and are looking to expand their team with a Customer Service Representative.
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