Network Infrastructure Specialist
1 month ago
Location: Onsite - Irving, TX
Job Summary:
- Provide technical support for networking infrastructure, including WAN and LAN connectivity, routers, firewalls, wireless, and security.
- Implement and support remote access solutions, such as IPSEC VPN, and ensure secure network connectivity.
- Collaborate with vendor support teams to resolve client issues and ensure timely resolution.
- Design and implement network infrastructure, including virtual private networks (VPNs), routing, and switching, to optimize cloud network performance.
- Utilize Command Line Interfaces to manage computer equipment and troubleshoot technical issues.
- Provide IT support for technical issues involving Microsoft's core business applications and operating systems.
- Respond to and resolve alerts and tickets generated from the monitoring system and/or customer requests in a timely fashion.
- Maintain accurate time and records in all service tickets as performed.
- Communicate with customers as needed regarding ticket progress, changes, or agreed outages.
- Escalate service requests that require engineer-level support in a timely fashion to prevent breach of SLA.
- Work with all team members to implement and improve Company best practices.
- Utilize central management tools to resolve customer issues with minimal customer impact.
- Get new clients on-boarded and documented in our systems.
About Diverse Lynx LLC:
Diverse Lynx LLC is an Equal Employment Opportunity employer. We promote and support a diverse workforce across all levels in the company. All qualified applicants will receive due consideration for employment without any discrimination.
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