Network Infrastructure Specialist

1 month ago


Irving, Texas, United States Diverse Lynx Full time
Job Title: Network Support Technician

Location: Onsite - Irving, TX

Job Summary:

  • Provide technical support for networking infrastructure, including WAN and LAN connectivity, routers, firewalls, wireless, and security.
  • Implement and support remote access solutions, such as IPSEC VPN, and ensure secure network connectivity.
  • Collaborate with vendor support teams to resolve client issues and ensure timely resolution.
  • Design and implement network infrastructure, including virtual private networks (VPNs), routing, and switching, to optimize cloud network performance.
  • Utilize Command Line Interfaces to manage computer equipment and troubleshoot technical issues.
  • Provide IT support for technical issues involving Microsoft's core business applications and operating systems.
  • Respond to and resolve alerts and tickets generated from the monitoring system and/or customer requests in a timely fashion.
  • Maintain accurate time and records in all service tickets as performed.
  • Communicate with customers as needed regarding ticket progress, changes, or agreed outages.
  • Escalate service requests that require engineer-level support in a timely fashion to prevent breach of SLA.
  • Work with all team members to implement and improve Company best practices.
  • Utilize central management tools to resolve customer issues with minimal customer impact.
  • Get new clients on-boarded and documented in our systems.


About Diverse Lynx LLC:

Diverse Lynx LLC is an Equal Employment Opportunity employer. We promote and support a diverse workforce across all levels in the company. All qualified applicants will receive due consideration for employment without any discrimination.



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