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Retail Sales Leader

2 months ago

MagstattleBas, Grand Est, United States Hallmark eCards Full time

About the Role:

The Part-Time Sales Leader is a key member of the Hallmark eCards team, responsible for delivering an exceptional consumer shopping experience that leaves guests feeling inspired, enabled, and eager to return.

Key Responsibilities:

  • Model and coach selling skills to ensure all team members are up-to-date on products and offerings to meet customers' relationship needs.
  • Lead staff when the Store Manager is not available and provide feedback along the way.
  • Conduct point-of-sale audits and assist the Store Manager with other inventory management procedures.
  • Communicate daily priorities, goals, and store and corporate communications while ensuring a dynamic, fun, and supportive team environment.
  • Create and maintain a warm, inviting, easy-to-navigate shopping environment.
  • Help and affirm customers in finding the perfect card and gift solutions to fulfill their missions of caring and connecting.
  • Make the interaction easy and convenient for shoppers by effectively handling store operations, including product replenishment & merchandising, ringing sales, processing shipments, managing inventory, etc.

Requirements:

  • At least 18 years of age.
  • One or more years of experience in retail, sales, or customer service; OR at least 6 months experience in a Hallmark Corporate Store.
  • Ability to work a flexible schedule that meets the needs of the business, including events, holidays, evenings, and weekends.
  • Availability to open and close the store 3+ times per week and 2+ weekend shifts per month.
  • Ability to continuously stand/walk; frequently push/pull; occasionally bend/stoop/crawl/reach above shoulders/kneel; climb a ladder, and carry up to 40 pounds, e.g., fixture parts and cartons.

Preferred Qualifications:

  • High school diploma or equivalent.
  • Two or more years of previous experience in (specialty) retail, sales, or customer service.
  • Strong customer-focused engagement and consultative selling skills.
  • Ability to communicate effectively with customers and employees.
  • Demonstrated success working as a member of a team.
  • Ability to receive feedback and take action when appropriate.
  • Strong sense of urgency, flexibility, and willingness to adapt to change.
  • Desire and ability to learn the business.
  • Proficiency and comfort using a computer and other technology.