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Insurance Sales Store Manager

2 months ago

Florence, Alabama, United States Freeway Insurance Services America LLC Full time

Job Summary:

The Store Manager is a key leadership role responsible for driving business growth and sales performance in our retail insurance branches. As a Store Manager, you will lead a team of sales professionals to achieve operational targets, expand business through customer relationships, and deliver exceptional customer service.

Key Responsibilities:

  • Lead the sales team's daily performance and targets, ensuring alignment with company goals and objectives.
  • Expand business by building relationships with existing customers to meet production and active customer goals.
  • Coach and mentor sales team members to deliver a standard of customer care consistently.
  • Oversee sales team performance, monitoring and addressing any operational issues or customer concerns.
  • Assist with escalated customer service issues and questions, ensuring prompt resolution.
  • Execute all aspects of Store Operational Excellence (SOE), ensuring compliance with company policies and procedures.

Requirements:

  • Personal Lines or Property and Casualty license preferred (but not required).
  • Bilingual in English and Spanish preferred.
  • 2 or 4-year college degree or equivalent experience/education.
  • Previous experience leading, coaching, and mentoring sales teams.
  • Understanding of fiduciary duty and maintaining high levels of integrity and ethics.
  • Ability to build relationships with sales customers.
  • Ambitious professional motivated by opportunity for advancement.
  • Excellent written and verbal communication skills.

About Us:

Freeway Insurance Services America LLC is a leading insurance broker with over 800 retail store locations nationwide. We are committed to providing exceptional customer service and driving business growth through our talented sales teams.