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Client Support Specialist

2 months ago

Berlin, Maryland, United States Seaside Plumbing Full time
Customer Service Representative at Seaside Plumbing

About Us

At Seaside Plumbing, we pride ourselves on being a leading provider of plumbing services, committed to delivering outstanding customer experiences. Our team is composed of skilled professionals who are recognized for their dedication and expertise. We foster a culture that values our employees and promotes personal and professional growth.

Why Choose Seaside Plumbing?

  • Attractive compensation ranging from $16-19 per hour
  • Comprehensive health insurance options
  • Support for work-life balance with paid leave and no emergency on-call responsibilities
  • Retirement savings plan with employer contributions
  • Continuous training and performance incentives

Our Core Principles

  • EXCELLENCE – Strive to exceed customer expectations
  • COMPASSION – Demonstrate genuine concern and understanding
  • TRANSPARENCY – Communicate with honesty and clarity
  • PERSONAL DEVELOPMENT – Embrace opportunities for growth and learning
  • HONESTY – Maintain integrity in all interactions
  • COMMITMENT – Pursue continuous improvement
  • ETHICAL STANDARDS – Act responsibly and ethically

Your Role

As a Customer Service Representative at Seaside Plumbing, you will be the primary point of contact for our customers, addressing inquiries, coordinating service appointments, and ensuring a high level of customer satisfaction. Your commitment to exceptional service will be recognized through competitive compensation and opportunities for career advancement.

Key Responsibilities:

  • Handle customer communications, account management, and technician scheduling
  • Provide timely follow-ups with customers
  • Maintain a professional demeanor and foster positive customer relationships
  • Accurately update customer information
  • Efficiently resolve customer inquiries
  • Transform challenges into positive customer interactions
  • Achieve targets for call volume and response times

Qualifications:

  • High school diploma or equivalent required
  • Previous experience in customer service is preferred
  • Excellent communication and problem-solving abilities
  • Proficient in Microsoft Office and data entry
  • Willingness to work occasional evenings and weekends

Additional Qualifications:

  • Clear background check and drug screening
  • Reliable transportation and valid driver's license
  • Familiarity with Service Titan software is advantageous

If you are seeking a rewarding career where your contributions are valued, consider a position at Seaside Plumbing where you can make a meaningful impact. We look forward to your application.

Equal Opportunity Employer