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Rapidly Growing Collision Repair Center Seeking Customer Service Representative

1 week ago


Federal Way, Washington, United States Classic Collision Full time
About Us
At Classic Collision, we're dedicated to offering quality service to our customers with integrity and honesty. Our goal is to become the go-to collision repair center in the industry, and we're seeking a skilled Customer Service Representative to help us achieve this goal.

Responsibilities
The Customer Service Representative plays a crucial role in delivering exceptional customer experiences. Some key responsibilities include:
  1. Explain and educate customers on the repair process, including insurance claim information and processes.
  2. Maintain a thorough understanding of insurance partner requirements regarding authorizations, billing, and load level processes.
  3. Coordinate rental car and tow companies to provide seamless service to all customers.
  4. Ensure timely delivery of vehicles to customers via assigned service advisors or backup teammates.

Benefits and Opportunities
As a member of our team, you'll enjoy:
  • Paid weekly, ensuring you get your paycheck when you need it most.
  • Continuous training, helping you stay up-to-date with industry developments and best practices.
  • A supportive team culture, where everyone feels valued and supported.
  • Medical, dental, and vision plans, protecting you and your loved ones.
  • 6 paid holidays, giving you time to relax and recharge.