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Food Service Operations Manager

2 months ago

Ypsilanti, Michigan, United States Compass Group Careers Full time
Job Summary

Summary: Coordinates activities of other food-service employees to create an enjoyable dining experience for customers, staff, and visitors.

Essential Duties and Responsibilities:
  • Provides quality customer service by providing one-on-one attention to detail.
  • Oversees and participates in the preparation and service of food and beverage items in accordance with company standards for presentation, sanitation, safety, and portion control.
  • Helps plan menus to meet customer preferences and dietary needs.
  • Ensures timely, efficient meal service; supervises serving of meals to ensure high-quality presentation and customer satisfaction.
  • Responds to customer complaints in a professional and courteous manner.
  • Trains employees on food safety, sanitation, and customer service procedures.
  • Determines work procedures, prepares work schedules, and expedites work flow to ensure efficient operations.
  • Uses proper systems for completion of required daily/weekly/monthly reports, including inventory, cash handling, and production records.
  • Responsible for proper cash handling and adheres to company policies and procedures.
  • Orders food and other necessary supplies from approved sources or purveyors to ensure quality and freshness.
  • Directs and participates in the overall sanitation and safety of the facility and employees in accordance with company standards and government regulations.
  • Develops sanitation schedule and ensures food-service employees adhere to the schedule for cleaning of kitchen and dining area and washing of kitchen utensils and equipment.
  • Issues written and oral instructions to employees to ensure clear understanding of expectations and procedures.
  • Helps select and orient employees; oversees staff training in areas of responsibility.
  • Performs other duties as assigned to support the success of the food service operation.
The Benefits

We are committed to investing in our people's growth and well-being, both inside and outside of work. Our benefits include:

  • Opportunities for training and development to enhance skills and knowledge.
  • Retirement plan to secure financial future.
  • Associate shopping program to support employee purchasing power.
  • Health and wellness programs to promote physical and mental well-being.
  • Discount marketplace to offer exclusive discounts and savings.
  • Identity theft protection to safeguard personal information.
  • Pet insurance to support employee pet care.
  • Voluntary benefits, including critical illness insurance, accident insurance, hospital indemnity insurance, legal services, and choice auto and home program.
Our Commitment to Diversity and Inclusion

Compass Group is an equal opportunity employer. We are committed to treating all applicants and associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.