Luggage Attendant Coordinator
6 days ago
Elevation Hotel and Spa is seeking a detail-oriented and customer-focused Guest Services Representative to join our team. As a Bell Captain, you will play a vital role in ensuring the comfort and satisfaction of our guests.
Job Summary: In this role, you will be responsible for handling luggage, providing directions, and offering helpful insights about local attractions. You will also assist with room changes, manage luggage storage, and deliver messages and packages to guest rooms.
Key Responsibilities:
- Loading and unloading luggage carts efficiently
- Coordinating luggage delivery for tour groups and ensuring timely transportation
- Welcoming guests to their rooms and introducing them to hotel services
- Conducting regular checks on guest rooms to maintain high standards of cleanliness and supply levels
- Explaining room features, including electronic devices and entertainment systems
- Managing luggage storage and retrieval for arrivals and departures
- Delivering messages, packages, and amenities to guest rooms in a prompt and courteous manner
- Assisting with room changes and updating lists of local attractions and activities
- Providing information, maps, and directions to guests as needed
Requirements and Qualifications:
- High School diploma or equivalent; experience in hospitality or customer service preferred
- Valid driver's license (if applicable)
- Ability to lift up to 100 pounds occasionally and stand throughout shifts
- Excellent communication and interpersonal skills
- Maintaining confidentiality and adaptability in a dynamic work environment
Salary and Benefits: We offer a competitive hourly rate of $21.00, with opportunities for seasonal winter positions.
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