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Retail Operations Manager

2 months ago

New Haven Connecticut, United States Sodexo Full time
Job Summary

Sodexo is seeking a highly skilled Retail Manager 2 to oversee front and back of house retail operations at Yale New Haven Hospital, Saint Raphael Campus in New Haven, CT.

Key Responsibilities
  • Oversee cash handling processes, and POS programming and maintenance
  • Ensure company food and physical safety programs and standards are followed
  • Conduct retail brand standard audits (in-house and national brands)
  • Maintain integrity of retail branded concept standards (national and in-house brands)
  • Manage the opening and closing of the operation as well as daily retail food service operations
  • Ensure all needed signage (including digital) is in place
  • Manage vendor relationships and compliance
  • Maintain all product merchandising, marketing, and ordering standards are in place
Key Duties
  • Ensure a zero-harm mindset for ourselves, our customers, our food & employees
  • Direct daily operations of food quality & customer service in a retail food operation that may include branded concepts and ensuring that employees have appropriate equipment, supplies and resources
  • Manage cash handling protocols & control procedures according to Sodexo policies
  • Maintain client satisfaction for food quality & customer service
  • Be accountable for the execution of service quality by maintaining the highest level of delivery
  • Supervise day-to-day work activities of food service workers, supervisors & managers
Requirements
  • Basic Education Requirement - High School Diploma or GED or Equivalent
  • Basic Management Experience - 1 year
What We Offer

Sodexo offers fair and equitable compensation, partially determined by a candidate's education level or years of relevant experience. While the budgeted range for the position is posted, Sodexo salary offers are based on a candidate's specific criteria, like experience, skills, education and training.