Cloud Architect

2 days ago


San Francisco, California, United States Capgemini Full time
About the Role

We are seeking a highly skilled Cloud Architect to join our team as a Google Cloud Contact Center AI Architect. This exciting opportunity will involve designing and implementing scalable, secure, and reliable conversation frameworks for virtual agents using Google's CCAI solutions.

The successful candidate will lead the development of conversation flows, intents, and entities, ensuring seamless integration with APIs and customer systems. A deep understanding of conversational design, including playbook development, generative fallback, and the use of new-gen AI tools, is essential for this role.


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