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Customer Service Ambassador
1 month ago
About Cozy Earth
Cozy Earth is a leading home luxury and apparel brand in the United States, recognized as the #299 fastest-growing company in the country. We specialize in creating products that transform home luxury through amazingly soft and temperature-regulating bedding, sleepwear, loungewear, and bath soft goods.
A Day in the Life of a Customer Service Representative
As a Customer Service Representative, you will play a key role in communicating with our customers to ensure they have a positive experience with our business. You will handle incoming calls, chats, or emails while maintaining a friendly and professional attitude. When customers inquire about their orders, you will track their status and respond to any product questions with accurate information.
Responsibilities
- Provide excellent customer service skills to ensure customer satisfaction
- Handle returns or warranty questions to ensure ultimate customer satisfaction
- Take on special projects or new tasks as needed
Qualifications
- Willingness to learn new skills and grow
- Excellent customer service skills
Work Schedule
This full- or part-time entry-level retail position works either 7 AM - 3 PM or 10 AM - 6 PM. We offer a competitive wage of $15/hour and excellent benefits, including medical, dental, vision, flexible schedules, growth opportunities, lunches, and snacks, as well as an employee and friends and family discount.