Administrative Support Specialist

2 weeks ago

Yankton, United States Serco North America Full time

Job Summary:

Serco North America is seeking a dynamic Personnel Employment Assistant to support the Navy Recruiting Command in Sioux Falls, SD. As a key member of our team, you will provide administrative support to program administrators, prepare personal awards, and answer incoming telephone calls and visitors.

Key Responsibilities:

  • Provide direct support to program administrators by providing administrative services to type, edit, and distribute a wide variety of correspondence under established guidelines and procedures.
  • Prepare personal awards based on an awards template as well as engraving names and command logo on plaques in accordance with standard operating procedures.
  • Answer and direct incoming telephone calls and visitors.
  • Schedule and plan meetings/appointments as required, including conference calls.
  • Liaise with staff members, applicants, and the general public on a daily basis.
  • Develop and maintain filing systems for applicant files, general correspondence, forms, reports, minutes, and other materials per direction and procedures.
  • Assist with distribution, photocopying, faxing, mailing, and preparation of routine correspondence and outgoing materials as needed.
  • Coordinate, compile, and maintain data for submission in monthly/quarterly/annual reports.
  • Assist with screening, reviewing, and verifying the accuracy of applicant enlistment paperwork and update applicant enlistment documents using secure automated personnel data systems as needed.
  • Organize, collect, analyze, and present statistical information related to the tracking of applicants, goal attainment, and marketing analysis for both officer and enlisted programs.
  • Prepare reports for Program Managers and higher-level personnel, describing problems that are recurring or causing significant delays or costs, the corrective actions taken, and the need for additional time or resources needed to meet recruiting objectives.
  • Obtain workload data and track progress in meeting objectives and use of resources via web-based Navy applications and other commercially available web-based programs.

Requirements:

  • Ability to obtain and maintain a DoD Secret clearance.
  • A High School Diploma or GED (Bachelors degree or Masters degree account for years of experience).
  • 0-2 years of working experience.
  • 10% travel required.

Desired Experience and Skills:

  • High proficiency in the Microsoft Office 2010 suite of software applications to include Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook, Microsoft Access, Microsoft Visio, and Microsoft SharePoint Workspace.
  • Editing and formatting documents in accordance with SECNAV awards instruction and Navy Correspondence Manual.

About Serco North America:

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Sercos 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial, and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

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