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Technology Support Specialist
2 weeks ago
As a Technology Support Specialist at Best Buy Careers, you will be the primary point of contact for customers seeking technology assistance and solutions. Your role involves conducting detailed assessments of technical issues, providing setup and repair support, and ensuring exceptional customer service throughout the process.
In a collaborative environment, you will help enhance the customer experience by effectively communicating with both clients and team members to resolve tech challenges efficiently.
Your responsibilities will include:
- Providing positive, timely service to customers during the check-in and checkout process
- Understanding technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps
- Helping set up and repair technology devices for customers
- Monitoring service queues and providing accurate status updates to customers
- Clearly communicating and partnering with fellow agents
To succeed in this role, you should have:
- At least 3 months of experience in working in retail or customer service
- A passion for technology and a desire to solve problems
- The ability to adapt and learn new skills in a fast-paced industry
- The flexibility to work a varied schedule, including evenings, nights, and weekends
We are committed to helping our employees thrive at work and at home. Our comprehensive benefits package includes:
- Competitive pay
- Generous employee discounts
- Financial savings and retirement resources
- Support for your physical and mental well-being
As part of the Best Buy team, you will contribute to our mission to enrich lives through technology. We strive to humanize and personalize tech solutions for every stage of life – in our stores, online, and in customers' homes.
Our culture is built on deeply supporting and valuing our employees, who make it all possible. We aim to provide a workplace where you can bring your full, authentic self and grow into unique career possibilities.