Salesforce Developer/Software Engineer

4 weeks ago

New York, New York, United States Capgemini Full time

Role Summary

Capgemini is seeking a skilled Salesforce Developer/Software Engineer to join our team. As a key member of our team, you will be responsible for designing and implementing Salesforce solutions with a focus on Einstein AI and Service Cloud integrations.

Key Responsibilities

  • Lead system architecture design and discovery sessions.
  • Customize Salesforce solutions with a focus on Einstein AI (Copilot, Prompt Builder, Case Classification, etc.) and Service Cloud integrations.
  • Conduct discovery sessions, define business requirements, write user stories, and provide detailed system and functional designs.
  • Detail business processes and create wireframes using process flow diagram tools, UML, and sequence diagrams.
  • Present technical concepts clearly to various stakeholders.

Qualifications

  • 7+ years of experience in enterprise-level projects using agile methodologies.
  • Extensive experience with Salesforce platform configuration and customization.
  • Expertise in Einstein AI and integration in Salesforce Service Cloud.
  • Authority-level experience in defining system architecture landscapes and delivering comprehensive solutions.
  • Hands-on experience with key Einstein tools, including Agent Studio, Prompt Builder, and AI GenAI & Predictive features.
  • Knowledge of structured/unstructured data and Experience Cloud (MIAW, Omni-Channel setup).
  • Strong presentation and communication skills.
  • Ability to rapidly learn and apply new technologies.

Life at Capgemini

Capgemini supports all aspects of your well-being throughout the changing stages of your life and career.

Benefits

  • Flexible work arrangements.
  • Healthcare including dental, vision, mental health, and well-being programs.
  • Financial well-being programs such as 401(k) and Employee Share Ownership Plan.
  • Paid time off and paid holidays.
  • Paid parental leave.
  • Family building benefits like adoption assistance, surrogacy, and cryopreservation.
  • Social well-being benefits like subsidized back-up child/elder care and tutoring.
  • Mentoring, coaching, and learning programs.
  • Employee Resource Groups.
  • Disaster Relief.

Disclaimer

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status, or any other characteristic protected by law.

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