Scientific Equipment Service Specialist

3 days ago


Eugene, Oregon, United States Thermo Fisher Scientific Full time
Job Title: Field Service Engineer III

Job Summary:

We are seeking a highly skilled Field Service Engineer III to join our team at Thermo Fisher Scientific. As a Field Service Engineer III, you will be responsible for performing on-site installation and preventive maintenance of Chromatography and Mass Spectrometer equipment at customer labs.

Key Responsibilities:

  • Perform on-site installation and preventive maintenance of Chromatography and Mass Spectrometer equipment
  • Handle personal parts inventories, complete job tasks, and complete service reports using service ticket management software
  • Train customers on MS equipment and software
  • Provide a communication link between the customer and the company to ensure effective service is provided
  • Regularly attend factory-provided technical and service training on newest innovative products developed by Thermo Fisher Scientific
  • Must be team-focused while working in conjunction with Service and Sales teams
  • Review customer data and run factory protocols to troubleshoot instrumentation
  • Share diagnostic information with engineering, factory, field service, management, and other personnel to expedite repairs

Preferred Qualifications:

  • Review technical bulletins and factory communications to stay up to date
  • Provide a communication link between the customer and the company to ensure effective service is provided
  • Provide accurate and timely completion of service reports, expense reports, and other administrative tasks

Benefits:

  • Company car, cell phone, and laptop computer are provided
  • Competitive benefits and opportunities for career advancement
  • Support for a positive work-life balance

About Thermo Fisher Scientific:

We are a world leader in the scientific community, committed to enabling our customers to make the world healthier, cleaner, and safer. We value diversity, equity, and inclusion and are proud to be named Best Place to Work for Disability Inclusion and Best Place to Work for LGBTQ+ Equality.


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