Pharmacy Technician Trainee

The Pharmacy Technician Trainee assists in the various activities of the pharmacy department under the direct supervision of a licensed pharmacist. This role involves customer service, setting up, packaging and labeling patient medication, maintaining inventories of medications and supplies, and checking patients in and out of the pharmacy.

• Greets people coming into the pharmacy and ascertains their needs.
• Provides kind and professional patient service.
• Receives, checks-in, rotates and stores all medications and supplies received from manufacturers, wholesalers and other vendors.
• Completes data entry, insurance and billing procedures and prepares prescriptions.
• Supports the system of drug inventory, distribution and quality control.
• Participates in the physical inventory of all pharmaceutical products.
• Identifies and segregates expired medications from the main inventory.
• Maintains the organization and cleanliness of the pharmacy.
• Restocks the medication dispensing areas.
• Interprets medication labels and accurately picks medications from the dispensing stock.
• Accurately counts or measures the product and places it in the proper location.
• Learns the Enterprise Rx, Script-Pro, Pickpoint and RMS systems with proficiency.
• Learns proper maintenance of all systems.
• Escalates issues to Pharmacists as needed.
• Understands the requisite laws and regulations related to the practice of the Pharmacy Technician Trainee.
• Represents the pharmacy department and NCH in a professional manner.
• Reports to work on time and gives adequate notice of absenteeism or tardiness.
• Adheres to all Pharmacy and NCH policies and procedures.
• Participates in quality improvement activities.
• Develops and maintains a positive and professional relationship with customers and NCH staff.
• Maintains confidentiality at all times.
• Performs other duties as assigned.

• Trainees may not request nor accept new or refill prescriptions/orders.
• Trainees may not assist in transport or handling of controlled substances.
• The essential duties and responsibilities may be done by the trainee only if the pharmacist-on-duty approves.
• The trainee must have the title "Pharmacy Technician Trainee" on their hospital ID badge.

• Must work under the direct supervision of the pharmacist and have no drug related offenses.
• Ability to work effectively with all NCH staff.
• Ability to provide compassionate care to patients.
• Ability to tactfully communicate with both internal and external customers.
• Ability to work well on a team as well as independently.
• Ability to recognize emergency situations and respond appropriately.
• Ability to demonstrate excellent customer service skills in a fast-paced environment.
• Ability to demonstrate adequate technical skills and judgment.
• Ability to pass department competencies.
• Ability to maintain confidentiality.
• Strong understanding of computer technology.
• Strong attention to detail.
• Exceptional organizational skills and flexibility to handle multiple tasks and deadlines.
• Must be able to communicate verbally, read and write English proficiently.
• High school diploma or equivalent required.
• Candidate must successfully complete the Massachusetts Board of Pharmacy Technician in Training application and receive a License.

• Day & evening shifts, some weekends.
• Must be available to work overtime as needed to complete all job duties.
• Ability to help lift objects ranging from 5 to 30 pounds.
• Must be available to work in the case of a Hospital declared emergency.