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Shift Manager

2 months ago

Wichita Falls, Texas, United States Taco Bell of America Inc dba Taco Bell Full time
{"Job Title": "Shift Manager", "Job Description": "Job Summary

We are seeking a skilled Shift Manager to join our team at Taco Bell of America Inc dba Taco Bell. As a Shift Manager, you will be responsible for supporting the Restaurant General Manager (RGM) by running great shifts in a self-sufficient manner. You will take ownership and responsibility to solve problems, seek help from others when appropriate, and be willing to provide help and guidance to others.

Key Responsibilities
  • Execute the MIC Success Routine and ensure responsibilities under People, Customers, and Service are completed.
  • Ensure that all Team Members complete their Shift Excellence tasks for their assigned position(s).
  • Ensure that all employees present a neat, clean appearance and wear company uniform.
  • Personally demonstrate that customer needs are the highest priority.
  • Ensure food safety, quality, and accuracy of orders.
  • Resolve customer complaints quickly while maintaining positive customer relations.
  • Greets customers with a smile, is polite, and pleasant when speaking with customers.
  • Works with urgency.
  • Works with management and fellow employees.
  • Cooperation with peers – work with fellow employees as part of a team, helps others when they need a hand.
  • Demonstrates a positive and enthusiastic attitude with co-workers.
Requirements
  • Strong preference for internal promotion from Hourly Champion position.
  • Must be at least 18 years old.
  • Must pass background check criteria and drug test.
  • Must have reliable transportation.
  • Able to do basic business math.
  • Able to stock shelves and coolers.
  • Able to oversee and manage subordinate employees and provide direction.
  • Able to sweep and mop floors, dust shelves, and lift and carry out trash containers and place in an outside bin.
  • Able to clean the parking lot and grounds surrounding the restaurant.
  • Able to tolerate standing, walking, lifting up to 50 lbs., and stooping during 90% of shift time.

This list of job duties and responsibilities is not all inclusive. Employees typically average 30+ hours a week, but hours may vary depending on the operational needs of the business. The company and/or restaurant management may change or add to these job duties and responsibilities at any time with or without prior notice.

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