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Patient Access Representative

2 months ago

Peru Illinois, United States OSF HealthCare Full time
Job Summary

The Patient Access Associate plays a vital role in ensuring the accuracy and completeness of patient medical records. This position requires excellent communication skills, attention to detail, and the ability to work in a fast-paced environment.

Key Responsibilities
  • Verify patient demographics and insurance information
  • Ensure accurate and timely registration of patients
  • Communicate effectively with patients, families, and healthcare teams
  • Resolve issues and concerns related to patient registration and medical records
  • Maintain confidentiality and adhere to HIPAA guidelines
Requirements
  • High school diploma or equivalent required
  • One year of experience in an office clerical setting or customer service environment preferred
  • Working knowledge of Microsoft Office applications and website navigation
  • Problem-solving, conflict management, and time management skills
  • Excellent oral and written communication skills
Preferred Qualifications
  • Three years of experience in an office clerical setting or customer service environment
  • Direct experience in a revenue cycle or medical setting
  • Advanced knowledge of CPT4, ICD9/10, HCPCS, and modifiers
  • Knowledge of medical terminology
About OSF HealthCare

OSF HealthCare is a values-driven, integrated health system dedicated to serving the healthcare needs of the people in the communities we serve.