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Senior Operations Manager

2 months ago

Kansas City, Kansas, United States Prime Physicians, PLLC. Full time
Job Summary

We are seeking a highly experienced and skilled Senior Operations Manager to join our team at Prime Physicians, PLLC. As a key member of our leadership team, you will be responsible for overseeing daily operations, ensuring efficient workflow, and managing personnel.

Key Responsibilities
  • Oversee daily operations of the assigned CMOP shift, ensuring efficient workflow and productivity.
  • Manage and supervise a team of over 30 personnel, including pharmacists, pharmacy technicians, and shipper/packers.
  • Provide leadership and guidance to the team, fostering a positive and productive work environment.
  • Ensure compliance with all VA and CMOP policies, procedures, regulations, and productivity standards.
  • Oversee human resource functions, including scheduling, payroll, disciplinary actions, training, onboarding, time, and attendance.
  • Monitor and evaluate staff performance, providing feedback and coaching as needed.
  • Implement and maintain quality control measures to ensure the accuracy and efficiency of prescription filling and shipping processes.
  • Collaborate with the Contracting Officer's Representative (COR) to address any performance issues or concerns.
Requirements
  • Minimum of five years of work experience demonstrating on-site managerial and leadership abilities of more than 30 personnel.
  • Experience in business operations, project management, and human resources.
  • Six Sigma Certification at or above the Green Belt Level and/or Project Management Certification.
  • Strong leadership, communication, and interpersonal skills.
  • Ability to work effectively in a fast-paced, high-volume environment.
  • Excellent problem-solving and decision-making skills.
  • Proficiency in Microsoft Office Suite and other relevant software.
What We Offer
  • Competitive salary and benefits package.
  • Opportunity to work in a dynamic and rewarding healthcare environment.
  • Potential for career advancement within Prime Physicians.