Scoops Operations Manager

4 weeks ago


Cincinnati, Ohio, United States Jenis Splendid Ice Creams LLC. Full time
Service Assistant Job Description:
We are seeking a skilled Service Assistant to join our team at Jenis Splendid Ice Creams LLC. As a key member of the shop team, this individual will be responsible for leading shifts, providing exceptional customer service, and maintaining a clean and safe working environment.

**Responsibilities:**
* Lead shifts and perform limited executive functions, including inventory management and handling deposits
* Act as a coach and role model for the shop team, ensuring they meet the highest standards of quality and customer satisfaction
* Develop and implement strategies to enhance customer experience and drive sales growth
* Collaborate with the shop team to achieve business objectives and improve overall performance

Requirements:
* Full-time presence with night and weekend availability
* Passion for customer service and ability to serve as a role model
* Strong communication and leadership skills, with the ability to motivate and inspire team members
* Ability to work well under pressure and maintain a calm demeanor in high-stress situations
* Basic math skills and accuracy when handling cash and credit transactions
* High school diploma or equivalent required; prior retail or food service experience preferred

Benefits:
* Competitive hourly rate + tips (estimated $23.05 per hour)*
* Full-time hours with opportunities for overtime
* Paid time off and holidays
* 4% match on 401k contributions after 3 months of employment
* A one-month paid sabbatical after 3 years of continuous service
* Annual paid day to volunteer for a non-profit organization that matters to you
* 50% discount at Jeni's Scoop Shops and online
* Career development toward Shopkeeper Apprentice and beyond

About Us:
Jenis Splendid Ice Creams LLC is a B Corp headquartered in Columbus, Ohio, with scoop shops in over twenty cities across the country. We're committed to making better ice creams and bringing people together through our unique products and exceptional customer service.

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