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Senior Manager, Design Operations Lead

2 months ago

Bloomington, Illinois, United States Capital One Full time
About This Role

We are seeking a highly skilled Senior Manager to join our Design Operations team at Capital One. As a key member of our team, you will play a critical role in driving the success of our design operations by thinking strategically about how teams work together and how systems and structures scale with a deep understanding of best practices in program management.

Key Responsibilities
  • Portfolio Management:
    • Develop and implement routines to track and prioritize initiatives, including resource allocation to meet business needs.
    • Refine and manage capacity allocation and alignment systems to ensure efficient use of resources.
    • Build and maintain strong working relationships with product and tech partners to share design's working model and drive collaboration.
    • Provide accurate reporting to cross-functional leadership on portfolio status, resourcing, issues, and priorities.
  • Business & People Operations:
    • Manage business-critical relationships with stakeholders, including HR, Finance, and Talent Acquisition, on behalf of leadership.
    • Develop and manage budgets and headcounts, advocating for investment in design as appropriate for business needs.
    • Support the hiring and onboarding of employees, manage contractors and vendors, and strategically balance attrition.
    • Keep a finger on the culture pulse and actively participate in shaping it, focusing on morale, attrition, and unspoken feedback.
  • Design Standards & Practice Management:
    • Create and optimize end-to-end routines that drive design quality and excellence.
    • Collaborate with peers across the broader Design organization on priority initiatives, scaling best practices, and building new processes to ensure the organization is well-managed.
    • Shape agendas and facilitate team meetings, leadership team sessions, and other events/meetings as needed.
Requirements
  • 7 years of relevant experience, including design management, project/program management of design deliverables, and/or operations management.
  • 4 years of experience leading project delivery for large, cross-functional projects.
  • Experience working directly with designers, researchers, and strategists.
Preferred Qualifications
  • 4+ years of experience working within the product development process between tech, product, and design.
  • Experience building operation systems and programs at scale.
  • Experience working with corporate design teams.

This role is eligible to earn performance-based incentive compensation, which may include cash bonuses and/or long-term incentives (LTI). Incentives could be discretionary or non-discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.