Senior Care Coordinator
4 weeks ago
We are seeking a highly motivated and customer-focused Outreach and Enrollment Coordinator to join our team at WelbeHealth. As a key member of our Marketing, Outreach, Enrollment, and Eligibility (MOEE) team, you will play a critical role in initiating, coordinating, and scheduling the PACE eligibility and enrollment process.
Key Responsibilities:
- Provide exceptional customer service to prospective participants and their families, explaining the WelbeHealth enrollment process and converting inquiries to home visits.
- Assign possible enrollments to the Benefits Coordinator when there are financial concerns or questions, share of costs (SOC), or Medi-Cal applications to be completed for financial verification.
- Demonstrate in-depth knowledge of the MOEE Playbook and its components.
- Schedule initial home visits, LOC visits, MSW/PCP assessments, Enrollment Conferences, and transportation for all visits.
- Assist the MOEE Director and team in MOEE meeting facilitation, using available A/V to document tasks, follow-ups, notations, and assignments of the MOEE team in Salesforce.
- Support PR, marketing, outreach, and enrollment projects as needed.
Requirements:
- Associate's degree in a relevant field, bachelor's degree preferred.
- Two (2) years of relevant experience preferred.
- Strong customer service orientation.
- Ability to work independently with minimal supervision.
- Reliable means of transportation.
- Experience in Salesforce, MS Office Suite, and/or Athena preferred.
- Bilingual preferred.
Benefits:
- Medical insurance coverage (Medical, Dental, Vision).
- Work/life balance - we mean it 17 days of personal time off (PTO), 12 holidays observed annually, and sick time.
- 401 K savings + match.
- And additional benefits.
Compensation:
The salary/wage base range for this role is $30.44 hourly + Bonus + Equity. WelbeHealth offers a competitive total rewards package that includes 401k match, healthcare coverage, and a broad range of other benefits. Actual pay will be adjusted based on experience and other qualifications.
COVID-19 Vaccination Policy:
At WelbeHealth, our mission is to unlock the full potential of our vulnerable seniors. In this spirit, please note that we have a vaccination policy for all our employees and proof of vaccination, or a vaccine declination form will be required prior to employment. WelbeHealth maintains required infection control and PPE standards and has requirements relevant to all team members regarding vaccinations.
Our Commitment to Diversity, Equity and Inclusion:
At WelbeHealth, we embrace and cherish the diversity of our team members, and we're committed to building a culture of inclusion and belonging. We're proud to be an equal opportunity employer. People seeking employment at WelbeHealth are considered without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), pregnancy or other status protected by applicable law.
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