Customer Service Representative
21 hours ago
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at 125 Advocate Health and Hospitals Corporation.
About the RoleThis is a part-time position working 8.5 hour shifts, Monday through Friday, from 6:45 AM to 5:00 PM, with potential for additional hours as needed.
Key Responsibilities- Greet and accurately register patients in the electronic medical record system, verifying essential billing and demographic information.
- Coordinate scheduling of patient appointments, including phone and in-person requests, accurately and efficiently.
- Answer multiple incoming telephone lines, determining the appropriate recipient of the call or message and referring them promptly and appropriately.
- Distribute communications based on practice protocol, including pagers, faxes, and emails.
- Resolve patient questions regarding HMO referrals, billing, and clinical information, referring complex issues to the practice manager or clinical staff as necessary.
- Schedule future appointments and requisitions, laboratory tests, radiology procedures, and other diagnostic tests as needed, coordinating with hospital admission and outpatient admissions and surgery sections when required.
- Notify patient care areas when patients have arrived and are ready to be seen, ensuring timely attention to waiting patients.
- Accurately identify insurance types from patient cards, understand different payers, and verify eligibility if necessary.
- Perform other related duties as required.
- High school diploma or equivalent.
- One to two years of related customer service experience.
- Experience handling difficult callers/customers/patients.
- CRT/PC experience in a customer service setting.
- Working knowledge of eClinicalWorks and scheduling sections of the eClinicalWorks system preferred.
- Strong communication skills.
- Ability to solve problems posed by callers seeking referrals, appointments, billing issues, and clinical information.
The estimated annual salary for this position is $45,000 - $55,000, depending on experience and qualifications.
As a valued member of our team, you will receive a comprehensive benefits package, including medical, dental, and vision coverage, as well as access to employee assistance programs and paid time off.
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