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Security Officer

2 months ago

Santa Cruz, California, United States Santa Cruz Seaside Full time
Job Summary

As a Security Officer with the Santa Cruz Seaside Company, you will play a vital role in ensuring the safety and security of our guests, employees, and company assets. Under the supervision of our experienced team, you will be responsible for monitoring and patrolling our facilities, anticipating potential incidents, and providing excellent guest service.

Key Responsibilities
  • Protect guests and company assets in a professional and friendly manner.
  • Patrol and inspect assigned areas to identify and address potential security threats.
  • Recognize and respond to emergency situations, taking rapid and calm action to ensure the safety of all individuals involved.
  • Perform public relations duties, providing friendly and helpful guest service, and acting as an information source for our guests.
  • Manage large crowds in a firm and friendly manner, ensuring the safety and security of all individuals.
  • Respond to calls from any area of the company, providing timely and effective assistance.
  • May be required to restrain, detain, and arrest suspects, as directed by our team.
  • Provide first aid, CPR, and use an AED as needed, ensuring the well-being of our guests and employees.
  • Bring lost children to meeting points and reunite them with their legal guardians, providing a safe and secure environment for all individuals.
  • Transport and protect cash, and document and deliver it securely.
  • Conduct and complete incident investigations, writing clear and accurate reports.
  • Assist and cooperate with local law enforcement agencies in difficult and potentially violent situations.
  • Stand watch in observation and at Boardwalk entrances, ensuring the safety and security of our guests and employees.
  • Escort and protect company employees and guests, accompanying them to vehicles or other locations as required.
  • Operate a computer to complete records and write comprehensive and accurate reports.
  • Operate electronic access control and CCTV systems, ensuring the security and integrity of our facilities.
  • Attend training and briefing sessions, staying up-to-date on the latest security protocols and procedures.
  • May operate motor vehicles, and may interview witnesses and victims of crime, searching for physical evidence.
  • Maintain confidentiality, ensuring the security and integrity of sensitive information.
  • Perform other duties as assigned to maintain the department and the company assets.
Requirements
  • Minimum of one year experience working with the public for Security Officer Trainee.
  • Some law enforcement knowledge desirable.
  • Admin. of Justice classes helpful.
  • Priority for Police Academy graduates.
  • Hired at Security Officer level depending on experience and completion of requirements identified in distinguishing characteristics.
Knowledge, Skills, and Abilities
  • Some knowledge of the principles of human motivation and behavior.
  • Ability to make quick, effective, and calm decisions in emergencies and take appropriate actions, including situations with potential violence.
  • Ability to learn the layout of the property in a short time.
  • Ability to learn, understand, and apply state and local laws and company standards, procedures, and policies.
  • Ability to follow oral and written instructions.
  • Ability to handle strenuous physical activity, including walking and standing, and subdue extremely disruptive guests.
  • Ability to work around large groups and provide consistently friendly and helpful guest service.
  • Ability to use positive public relations techniques and de-escalate potentially difficult situations.
  • Ability to obtain and maintain certificates in CPR, AED, and First Aid.
  • Ability to pursue, subdue, and control, or physically restrain a suspect.
  • Ability to learn and use radio communications equipment.
  • Ability to work alone and/or unsupervised during hours of darkness, undesirable weather, high, and low activity periods.
  • Ability to maintain confidentiality.
  • Ability to meet requirements for use of Chemical Agent OC and baton.
  • Ability to meet state requirements for Security Guard Registration.
  • Ability to learn to operate a computer to prepare reports.
  • Ability to investigate incidents and write clear, accurate, grammatically correct, and detailed reports.
  • Ability to interview, observe, and remember facts and details of incidents.
  • Ability to interact with the public in a friendly manner and maintain control in adverse situations.
Physical Requirements
  • Able to walk up to 5 miles per day, to run, and to stand for long periods of time.
  • Able to lift and carry up to 55 pounds.
  • Able to identify people by clothing color within the basic color range, 20/70 vision each eye correctable to 20/30 with corrective lenses or 20/200 correctable to 20/30 with contacts. Good peripheral vision.
  • Bi-manual dexterity.
  • Able to safely perform heavy strenuous work: running, bending, pushing, grabbing, lifting bags of coins, carrying, stacking restraining suspect, and assist in lifting injured person. Assist in physical restraint and subdue potentially violent situations.
  • Able to hear normal conversations on the phone, radio, and in person.
Licenses and Insurance
  • Possess and maintain a valid U.S. Driver's license with DMV printout required.
  • After hire, must complete First Aid, AED, and CPR certification.
  • Officer Baton and Chemical Agent Certifications.
  • Must meet current BSIS requirements for Security Guard Certification within 30 days of hire to obtain and maintain a State Security Guard License.
Testing Upon Offer of Hire
  • Eye exam (which includes a color perception test) and writing test.
  • Must pass a pre-hire suitability assessment which includes extensive testing.
  • Criminal background check.
  • Back Exam.
  • Proof of valid CA Drivers License/Clean DMV printout.
  • Signed privacy and confidentiality policy.