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Healthcare Quality Improvement Analyst

2 weeks ago

Phoenix, Arizona, United States Triwest Healthcare Full time
About the Job
The Quality Assurance Analyst team member is responsible for assessing the quality and accuracy of agent interactions in processing work on behalf of Veterans' healthcare. This involves evaluating customer service interactions with Veterans and active Military, managing call flow, ensuring compliance with policies and procedures, and adhering to the CLASS customer service model.

You'll assist in developing and implementing quality processes and improvements, making recommendations for enhancements to training materials as needed to improve customer experience and quality.