Overnight Operations Specialist

2 weeks ago


Cleveland, Ohio, United States Planet Fitness - Full time
Job Summary

The Overnight Closer / Custodian (Member Services Representative) will be responsible for creating a positive member experience by providing exceptional customer service to Planet Fitness members, prospective members, and guests. This role requires a strong passion for fitness and health, as well as excellent communication and problem-solving skills.

Key Responsibilities
  • Customer Service: Greet members, prospective members, and guests, providing a superior level of customer service.
  • Front Desk Operations: Handle all front desk related activities, including answering phones, checking members into the system, new member sign-up, and taking prospective members on tours.
  • Account Management: Facilitate needed updates to members' accounts and respond to member questions and concerns in a timely and professional manner.
  • Cleanliness and Maintenance: Maintain the neatness and cleanliness of the club, including restrooms, locker rooms, fitness equipment, and gym floor.
  • Shift Closing: Close shift for that business day, thoroughly cleaning and sanitizing restrooms, locker room areas, fitness equipment, and gym floor.
Requirements
  • Customer Service Background: Customer service background preferred.
  • Basic Computer Proficiency: Basic computer proficiency required.
  • Passion for Fitness and Health: A passion for fitness and health is a must.
  • Upbeat and Positive Attitude: Upbeat and positive attitude required.
  • Punctuality and Reliability: Punctuality and reliability are a must.
  • Ability to Work Third Shift: Ability to work third shift is a must.
  • Honesty and Exceptional Work Ethic: Honesty and exceptional work ethic required.
  • High School Diploma/GED Equivalent: High School diploma/GED equivalent required.
  • Age Requirement: Must be 18 years of age or older.


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