Housekeeping Associate
6 hours ago
Job Title: Room Attendant
Company: Zachry Hospitality Inc
Location: San Antonio, TX
About the Role:
We are seeking a highly motivated and customer-focused Room Attendant to join our team at Staybridge Suites Hotel Downtown Convention Center. As a Room Attendant, you will be responsible for providing exceptional guest service and ensuring that our guests have a comfortable and enjoyable stay.
Key Responsibilities:
- Provide fast and friendly genuine hospitality to guests, exceeding their expectations.
- Give personal attention, take personal responsibility, and use teamwork when providing guest services.
- Listen, apologize with empathy, find a solution, and follow through when resolving guest problems.
- Provide guests with assistance while on the floors and in hotel public spaces.
- Respond to guest inquiries for information with genuine and caring hospitality.
- Greet guests as they enter and exit the hotel.
- Ability to multi-task in a high-paced environment by maintaining a calm and level-headed demeanor.
- Being cross-trained in all functions of Housekeeping: Rooms, Lobby, Laundry, etc.
- Providing excellent customer service as per hotel standards.
- Ensuring constant and accurate lines of communication amongst departments are kept.
- Clean and maintain rooms, hallways, lobby, and common areas.
- Knowledge of basic sanitation requirements/controls and applications of relevant chemicals.
- Knowledge of Staybridge policies as applicable to housekeeping, especially those relating to safety and security of guest and hotel property.
- Ability to stand, walk, bend, reach, and move continuously to attend to rooms on all floors of the hotel.
Requirements:
- High school diploma or equivalent required.
- Previous experience in hospitality or customer service preferred.
- Ability to work in a fast-paced environment and maintain a calm and level-headed demeanor.
- Excellent communication and interpersonal skills.
- Ability to lift, push, and pull up to 50 pounds.
What We Offer:
Zachry Hospitality Inc offers a competitive salary, comprehensive benefits package, and opportunities for career growth and development.
How to Apply:
If you are a motivated and customer-focused individual who is passionate about providing exceptional guest service, please submit your application, including your resume and a cover letter, to [insert contact information].
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