Warehouse and Sales Associate

2 weeks ago


Atlanta, Georgia, United States Johnstone Supply Full time
Position Overview

This role involves alternating between responsibilities as a warehouse operator and an inside sales representative. Key warehouse tasks include receiving shipments, order fulfillment, inventory management, and delivery services. On the sales counter, the individual will provide efficient and friendly service to customers, which encompasses sales, merchandising, order processing, pricing, product inquiries, promotional activities, and comprehensive customer support. Maintaining the organization and cleanliness of the showroom is also required as necessary.

Key Responsibilities

  1. Assist customers at the Will Call counter by ensuring friendly, accurate, and timely order fulfillment.
  2. Receive incoming products in the warehouse; inspect for damage, verify quantities, and check shipments against packing lists using RF scanning technology.
  3. Restock inventory, including replenishing picking stock, filling bin boxes, organizing cartons, and rotating products as needed.
  4. Process customer orders by accurately picking products with an RF scanner, ensuring precision through barcode scanning, and packing items appropriately.
  5. Deliver products to customers as required.
  6. Provide customer service at the counter by fulfilling orders with accuracy and friendliness.
  7. Manage customer warranty claims and returns promptly by completing necessary documentation and adhering to standard operating procedures.
  8. Input sales orders into the Sales Order Entry System and process payments in compliance with company policies.
  9. Handle incoming customer calls, providing quotes, taking orders, and answering general inquiries.
  10. Maintain the showroom and displays by stocking merchandise, organizing products according to merchandising plans, and ensuring cleanliness.
  11. Reconcile daily sales transactions with payments received following the company's cash handling policies.
  12. Identify damaged inventory and report it to management for markdown and sale.
  13. Uphold a professional appearance at all times.
  14. Participate in training sessions to enhance product knowledge for improved customer service.
  15. Perform additional duties as needed to support high standards of customer service through effective teamwork.
Why Choose Johnstone Supply?
  • Competitive Compensation
  • Comprehensive Benefits Package, including Health, Dental, and Vision
  • 401K Plan with Company Match
  • Tuition Reimbursement Opportunities
  • Employee Assistance Program
  • Wellness Initiatives for Employees
  • Referral Incentive Program
  • Warehouse Safety Reward Program
We are committed to equal opportunity employment, ensuring that all qualified candidates receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

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